Effective date: 14 August 2026
These Terms of Service govern your use of revivalhearing.com and your purchase of Revival Hearing products. By using our website or placing an order, you agree to these Terms.
These Terms are intended to be read together with our Privacy Policy and Shipping & Returns Policy. Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.
Using our website
You may use our website for lawful personal and business purposes. You must not interfere with the website, attempt unauthorised access, misuse another person’s information, or use our content in a way that infringes our rights or the rights of others.
Product information
We aim to present product descriptions, imagery, prices, and availability accurately. However, screen settings, browser differences, product updates, and occasional errors can affect how information appears. We may correct errors, update information, or change product availability at any time. Product imagery is for illustration and may not show every included item or detail at actual size.
Orders, pricing, and payment
Prices are displayed in New Zealand dollars unless stated otherwise. Product prices, promotions, and availability may change before an order is placed. The price shown at checkout is the price that applies to your order, subject to any correction of an obvious error.
When you place an order, you authorise us and our payment providers to process the applicable payment. An order acknowledgement does not necessarily mean we have accepted the order. We may decline, cancel, or limit an order where reasonably necessary, including where there is suspected fraud, an obvious pricing error, or an item is unavailable. If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Delivery, returns, and warranties
Shipping estimates, delivery options, the 30-day money-back guarantee, and our returns process are set out in our Shipping & Returns Policy. Please review that page before placing an order.
Our products come with guarantees that cannot be excluded under applicable consumer law. For New Zealand consumers, this includes rights available under the Consumer Guarantees Act 1993 and other applicable law. Our stated guarantee and warranty processes are in addition to, and do not replace, rights that cannot lawfully be excluded.
Personal information
Our collection and use of personal information is described in our Privacy Policy.
Intellectual property
The Revival Hearing name, website design, written content, product imagery, logos, graphics, and other materials are owned by or licensed to Revival Hearing and are protected by intellectual-property laws. You may not copy, reproduce, distribute, modify, or use them for commercial purposes without our prior written permission.
Third-party services and links
Our website may use or link to third-party services, including payment, delivery, analytics, social-media, or other service providers. Those services have their own terms and privacy practices. We are not responsible for third-party content or services that we do not control.
Liability and dispute resolution
To the extent permitted by law, Revival Hearing is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products. This does not limit liability where it cannot legally be limited, including consumer rights that apply to you.
If you have a concern, please contact us first so we can try to resolve it promptly and fairly. If we cannot resolve it directly, you retain any remedies available to you under applicable law.
Changes to these Terms
We may update these Terms as our website, products, or legal requirements change. The effective date at the top of this page identifies the latest version. Continued use of the website after an update means you accept the updated Terms to the extent permitted by law.
Contact
Questions about these Terms can be sent to support@revivalhearing.co.nz. Our contact address is Revival Hearing, Sharjah Media City (Shams Free Zone), Al Bataeh SH, United Arab Emirates.
