Effective date: 14 August 2026
This Privacy Policy explains how Revival Hearing collects, uses, stores, and shares personal information when you visit revivalhearing.com, make a purchase, contact our team, or otherwise use our services.
We aim to handle personal information responsibly and to give you clear, practical choices about your account, communications, and privacy requests.
Information we collect
We may collect information you provide directly, including your name, email address, phone number, delivery and billing address, order details, messages to our support team, and any details you include when contacting us.
When you place an order, payment processing is handled through secure third-party payment providers. We receive order and payment-confirmation information needed to process your purchase, but we do not store full payment-card details ourselves.
We may also automatically collect technical and usage information, such as your device type, browser, IP address, pages viewed, approximate location, referral source, and how you interact with our website. This helps us operate, secure, and improve the website.
How we use your information
We use personal information to process and deliver orders, provide order updates and customer support, manage returns and warranties, detect misuse or fraud, improve our website and services, and comply with legal obligations.
Where you have opted in or where permitted by law, we may send product updates, offers, guides, or other marketing communications. You can unsubscribe at any time using the link in a marketing email or by contacting us.
How we share information
We share personal information only where needed to run our business and serve you. This can include Shopify and website providers, payment providers, delivery partners, email and customer-service providers, professional advisers, and authorities where disclosure is required by law or necessary to protect our rights, customers, or services.
We do not sell personal information in the ordinary sense of selling customer lists for cash.
Cookies and similar technologies
Our site uses cookies and similar technologies to enable essential functions such as checkout, security, and site preferences. We may also use analytics and marketing technologies to understand website performance and the effectiveness of our advertising. Your browser may allow you to manage cookies, although disabling some cookies can affect site functionality.
Data storage and international processing
Our service providers may process information in New Zealand, the United Arab Emirates, or other locations where they operate. When information is processed outside your country, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and the processing involved.
Retention and security
We keep personal information only for as long as reasonably needed for the purposes described in this Policy, including order fulfilment, customer support, legal, tax, and record-keeping requirements. We use reasonable administrative, technical, and organisational measures to protect information, but no online system can be guaranteed completely secure.
Your privacy choices and rights
You may ask us to access, correct, update, or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. You may also opt out of marketing communications at any time. To make a request, contact us using the details below and include enough information for us to verify your identity and locate your record.
Children
Our website and products are not directed to children. We do not knowingly collect personal information from children without appropriate authority. If you believe a child has provided information to us, please contact us so we can investigate.
Changes to this Policy
We may update this Policy when our practices, services, or legal requirements change. The effective date at the top of this page shows when it was last updated.
Contact
For customer-service questions, contact support@revivalhearing.co.nz. For a privacy request or question about this Policy, email revivalhearingnz@gmail.com or write to Revival Hearing, Sharjah Media City (Shams Free Zone), Al Bataeh SH, United Arab Emirates.
