Effective date: 14 August 2026
This page explains how shipping, delivery, returns, refunds, and product-support requests work for orders placed through Revival Hearing.
Every Revival Hearing purchase includes free tracked New Zealand shipping and a 30-day money-back guarantee. If you need help with an order, contact us before sending an item back so we can provide the right return instructions.
Shipping within New Zealand
We currently ship orders within New Zealand. Standard NZ shipping is free and tracked through NZ Post. Delivery is typically estimated at 2 to 4 business days after dispatch, although remote destinations, carrier delays, public holidays, weather, and other factors can affect delivery times.
Orders placed before 3 PM on business days are typically dispatched the same day. This is an estimate, not a guarantee. We will send tracking information to the email address supplied at checkout once your order has been dispatched.
Delivery address and tracking
Please check your delivery address carefully before completing checkout. We are not responsible for delays caused by incomplete or incorrect delivery information supplied by a customer. If you notice an address issue, contact us as soon as possible and we will try to assist before dispatch.
If a tracked order appears delayed, missing, or damaged, contact support@revivalhearing.co.nz with your order number and tracking details. We will work with the delivery provider to investigate and advise you of the available next steps.
30-day money-back guarantee
You may request a return within 30 days of receiving your order if Revival Hearing is not right for you. To begin, email us with your order number, the item you wish to return, and the reason for the request if you are comfortable sharing it. We will respond with return instructions.
Our 30-day money-back guarantee covers the full purchase price. Return shipping within New Zealand is covered by us for approved returns under this policy. Do not send a product back without following the return instructions, as this helps us identify and process your return promptly.
Refunds
Once your approved return has been received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method. The time for funds to appear can depend on your bank or payment provider.
If an order was purchased using a promotion, discount, bundle, or other offer, the refund will be calculated fairly based on the items returned and the terms of the offer that applied at checkout.
Faulty items, support, and warranty
If your product arrives damaged, develops a fault, or you need setup or usage support, contact us as soon as possible. Include your order number, a clear description of the issue, and photos or video where helpful. We will assess the issue and work with you on the appropriate remedy under our warranty process and applicable consumer law.
Nothing in this page limits rights that cannot be excluded under applicable consumer law. For New Zealand consumers, this includes rights available under the Consumer Guarantees Act 1993.
Exchanges and accessories
If you want to exchange an item or have a question about an accessory, contact us before returning it. For hygiene-sensitive accessories, please keep unused items in their original packaging until we confirm the appropriate return or replacement process.
Contact us
For delivery, return, refund, warranty, or order-support questions, email support@revivalhearing.co.nz or use our Contact page. Please include your order number where available.
